I've just been passed a glossy mag by our Quality Manager, Sarah Gravelle: no, not the latest issue of Vogue (although we do talk shoes on a regular basis) but VisitEngland's summer edition of Quality Edge. Having had a good thumb-through with my morning coffee, I can see why Sarah raves about this magazine each time it arrives on her desk.
Firstly, there's a range of 'hot topic' articles - such as how to widen your appeal to an overseas audience, embracing the era of the credit card transaction and - for us nosey types - 'a Day in the Life'; this edition spotlights a four-star hostel in the Lake District. Amongst the undeniably useful selection of practical advice you'll find a generous offering of tips and ideas too.
Quality Edge is a bit of a no-brainer: free business advice, industry insight and oodles of handy hints... It easy to get hold of - you can read the Summer 2009 issue and download any back issues, all free of charge at http://www.tourismtrade.org.uk/quality/QualityEdge . Once you've taken a look, do let us know what you think. CL
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